Tony was an entrepreneur from the time he was a child – starting numerous small businesses, including an earthworm farm (failed), mail order magic kit business (failed), and a few other small ventures. The book is part autobiography of Tony Hsieh (covering his childhood, college years, work experience and startups prior to Zappos) and part a story of how Zappos was founded and how it became the success it is today. Most people don’t know that Zappos had a very turbulent history when it was founded, or about the many personal sacrifices that Tony Hsieh (and early Zappos employees made) to help Zappos achieve such extraordinary success and $1 billion dollars in revenues in fewer than 10 years.ĭelivering Happiness, by Zappos CEO Tony Hsieh, contains many important lessons for entrepreneurs, small business owners, and anyone who wonders whether a company’s culture can be the foundation for commercial success. Over the past year, I’ve been fortunate to talk with Tony Hsieh (Zappos CEO) and Alfred Lin (Zappos COO/CFO), about ways that Zappos grew its culture and its phenomenal customer service.
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